Office of the Registrar COVID-19 FAQs

Iowa State University Latest On COVID-19

General FAQs

Is Iowa State University open?

Iowa State University's campus will be closed for the remainder of the spring semester and moving all classes online beginning Monday, March 23. Online instruction will continue through the first session of summer classes and may be extended if conditions warrant.

FERPA and Virtual Instruction

We have received several questions about use of email for grades. FERPA protected data should never be sent via email or social media, as this is not a secure method of transmitting sensitive data. Restricted information such as grades, GPA, or personally identifiable information such as Social Security number should never be sent through email. Please take care not to forward or reply to emails which are sent to you containing sensitive data without removing such data prior to transmission. Instead use Canvas, EAB, or Cybox to transmit FERPA protected information.

Is the Office of the Registrar open?

The Office of the Registrar will not be open for the remainder of the spring semester in our physical location. However, we will be open in a virtual environment during our normally scheduled business hours of 8:00 am to 5:00 pm, Monday - Friday. Please reach out to us via email: registrar@iastate.edu or phone: 515-294-1840.

    Contacts for Questions

    Please review the University COVID-19 page linked above, and Student FAQs below. If you still need assistance, use the contacts below.


    Student FAQs

    Registration Access for Summer/Fall 2020

    Registration for Summer and Fall 2020 classes has been adjusted to allow additional time for students to connect with their academic advisers. Registration start dates are now as follows:

    • April 2: College of Veterinary Medicine and Graduate College
    • April 3: Graduate College
    • April 6-14: Seniors
    • April 15-20: Juniors
    • April 21-23: Sophomores
    • April 24: Freshmen

    You may now view your updated start date and time assignment on AccessPlus.

    In order to best mitigate risk of viral transmission, students and advisers are encouraged to conduct registration appointments electronically via WebEx, e-mail, phone, Canvas, and EAB Navigate.

    Spring 2020 Schedule Changes

    The deadline to process schedule changes for full semester courses has been moved back to April 3rd. Students who wish to process Spring 2020 schedule changes (i.e., adds, drops, section changes, credit changes, etc.) may do so by e-mailing their adviser with their request. To streamline communication, students should include the following information in the e-mail to their adviser:

    • University ID
    • Department, Course Number, and Section
    • Schedule change requested (i.e., add, drop, section change, credit change)

    Undergraduate Students: Once the request has been reviewed by the adviser, the Office of the Registrar will be notified and will process the change electronically; that is, no paper slips and signature will be required for these schedule change actions.

    Undergraduate Students: Once the request has been reviewed by the adviser, the Office of the Registrar will be notified and will process the change electronically; that is, no paper slips and signature will be required for these schedule change actions.

    Graduate Students: Send the request to their major professor, if they have one (declared on the POSC or not). Or their DOGE, if they have no assigned major professor.

    The university has extended the deadline to add second half-semester courses by two weeks to Friday, March 27.

    Once schedule changes are processed, students will be able to see the changes to their schedule on AccessPlus. Please understand that there may be a slight delay in processing time given the new process.

    Pass/Not Pass Option for Courses Impacted by the Transition to Virtual Instruction

    Iowa State University has adopted a temporary Pass/Not Pass grading option for courses impacted by the transition to virtual instruction, effective immediately. Please visit the Office of the Vice President and Provost website for exact details regarding the Pass/Not Pass policy for the Spring 2020 semester.

    Pass/Not Pass Option for Graduate-level Courses

    https://www.grad-college.iastate.edu/news/article/pass-np-grading

    Pass/Not Pass Option for Professional Program in Veterinary Medicine

    https://www.grad-college.iastate.edu/news/article/pass-np-vet-med

    Will this affect my progress toward degree?

    Progress toward degree will not be affected provided students successfully complete required coursework this semester. Please contact your adviser or college office if you have concerns about degree completion.

    Curriculum Changes/Multiple Curricula and Multiple Degree Changes/Minor Requests

    Students may request curriculum changes by contacting their current adviser with their request via EAB, email, phone, or videoconference. The adviser will initiate and route the appropriate curriculum change forms electronically for approval(s) as required. Colleges will electronically submit the approved request to the Office of the Registrar for processing. A Curriculum Change email template is available to facilitate this process.

    Guidance for Graduate Students on Final Oral Exams

    Preliminary and final oral examinations during period of COVID-19 response

    What academic advising resources are currently available to me?

    Due to the campus restrictions put in place in response to the COVID-19 outbreak, we encourage all Academic Advising initiatives to go online. Please visit the Academic Advising COVID-19 webpage for informaiton on contacting your adviser, virtual advising, internet services, video chat software, and more.

    Can I order my transcript?

    We will continue to process official transcripts. However, please see the below guidance:


    • In-person pick up services have been suspended indefinitely.

    • We strongly encourage you to request official PDF electronic transcripts whenever possible.

    • At this time we will continue to process official transcripts to be mailed. We will update our website if this changes.

    • There may be delays in processing time.

    • If you have questions, please email transcripts@iastate.edu.

    Can I order an enrollment verification letter?

    We will continue to process enrollment verifications. However, please see the below guidance:


    • In-person pick up service have been suspended indefinitely.

    • We strongly encourage you to use Student Self-Service in AccessPlus->Student->Enrollment Cert. to request an enrollment verification. Enrollment status is now available for Spring 2020 semester.

    • Verification letters that require more information will still be processed and mailed. Please complete the Verification Request form and email it to verifications@iastate.edu.

    • There may be delays in processing time.

    • If you have questions please email transcripts@iastate.edu.

    Summer Study Abroad

    Acknowledging global uncertainty related to the COVID-19 pandemic, Iowa State has made the decision to cancel all summer 2020 study abroad courses that start before August 15. Academic colleges will follow up with impacted students regarding these trips in the coming days.

    Summer Term

    All summer course offerings that BEGIN prior to the start of summer session II (Monday, June 15, 2020) will be taught online for the duration of the course. This includes session 1 courses, and full term courses, which begins Monday, May 18, 2020. A decision on session 2, which begins Monday, June 15, 2020 will be made later in the spring.