COVID-19 FAQs

Iowa State University Latest On COVID-19

General FAQs

Is the Office of the Registrar Open?

The Office of the Registrar is open. Face coverings and physical distancing practices are required. It is recommended to call, email, or use EAB ISU Appointments to interact with the office in lieu of coming into the building. Please see the list of contacts below.

    Contacts for Questions

    Please review the University COVID-19 page linked above, and Student FAQs below. If you still need assistance, use the contacts below.


    Student FAQs

    Making Schedule Changes

    Students who wish to process a change to their schedule, and are unable to do so themselves via AccessPlus Class Registration system (due to restrictions, capacities, AccessPlus deadlines, etc.) will need to email their instructor or department representative to request approval/acknowledgement for their schedule change.

    The student can then complete and submit a digital Schedule Change Form, which will route to their advisor, major professor, or program staff person for verification and/or approval. The Schedule Change Form can be found in AccessPlus, under the Student tab, within 'Registrar Forms' located on the left column.

    Once schedule changes are processed, students will be able to see the changes to their schedule on AccessPlus. Please understand that there may be a slight delay in processing time.

    Curriculum Changes/Multiple Curricula and Multiple Degree Changes/Minor Requests

    Students may request curriculum changes by contacting their current advisor with their request via EAB, email, phone, or videoconference. The advisor will initiate and route the appropriate curriculum change forms electronically for approval(s) as required. Colleges will electronically submit the approved request to the Office of the Registrar for processing. A Curriculum Change email template is available to facilitate this process.

    Can I Order My Transcript?

    We will continue to process official transcripts. However, please see the below guidance:


    • In-person pick up services have been suspended indefinitely.

    • We strongly encourage you to request official PDF electronic transcripts whenever possible.

    • At this time we will continue to process official transcripts to be mailed. We will update our website if this changes.

    • There may be delays in processing time.

    • If you have questions, please email transcripts@iastate.edu.

    Can I Order an Enrollment Verification Letter?

    We will continue to process enrollment verifications. However, please see the below guidance:


    • In-person pick up service have been suspended indefinitely.

    • We strongly encourage you to use Student Self-Service in AccessPlus->Student->Enrollment Cert. to request an enrollment verification. Enrollment status is now available for Spring 2020 semester.

    • Verification letters that require more information will still be processed and mailed. Please complete the Verification Request form and email it to verifications@iastate.edu.

    • There may be delays in processing time.

    • If you have questions please email transcripts@iastate.edu.