Workday FAQ

Please refer to the Frequently Asked Questions (FAQ's) below for information about the transition from our current legacy systems (i.e., ADIN, AccessPlus, and uAchieve) to Workday? If you don't see a question and answer addressed in the list below, please e-mail registrar@iastate.edu.

Students

• Default Search

  • I am a student and an employee. How do I default my account in WD to default to my student profile?

    • Please refer to the Workday 101 for Students KBA.

• Onboarding

  • What is Onboarding, and how do I complete it?

    • If you are a new student, please refer to the New Student Onboarding KBA and demonstration video.
    • If you are a continuing student, please refer to the Continuing Student Onboarding KBA and demonstration video.

• Registration

  • How do I locate my student registration appointment day and time?

    • Please refer to the View Registration Appointment KBA.

  • How do I create- and view a saved schedule?

    • Please refer to the Saved Schedule KBA

• Summer 2024 Courses for Pre-requisite Requirements

  • Most summer registrations will not be available in Workday during the registration period to satisfy pre-requisite requirements automatically.
    • If registered for an ISU summer 2024 course that fulfills a pre-requisite requirement for a fall 2024 course, Request Course Section Pre-requisite Override and provide documentation of registration to the advisor.

• APR Course Substitutions vs Pre-requisite Requirments/Overrides

  • Course overrides done in the APR do not impact pre-requisite requirements
    • If a course that satisfies a prerequisite requirement is overridden in the APR with a course that does not satisfy the pre-requisite requirement, the student will still need to either meet the pre-requisite requirement with courses taken or in-progress, or Request Course Section Prerequisite Override (token).

• Reassign Registrations

  • Concurrent or Graduate Students may request to move a course from one record to another record- requires approval.
    • Reassigning registrations can be done at anytime.
    • Students should use multiple Saved Schedules to ensure courses are registered to the correct academic record at registration.

• Internal Articulation

  • Concurrent or Graduate Students may request a course to articulate to two academic records- requires approval.
    • Internal articulations can only be processed after grades are posted.

• Third Party Permissions

  • How do I grant permissions to a Third Party User?
    • Please refer to the Manage Friends and Family Third Party Permissions KBA.

• Enrollment Verification Letters

  • Current students should use National Student Clearinghouse self-service for spring and summer enrollment verification via AccessPlus>Enrollment Cert.
  • Use the Verification Request Letter (PDF) and email to verifications@iastate.edu for verfication letters with more information.
  • Enrollment verification will be available in Workday late April for fall 2024 enrollment.

• Transcripts and Grade Reports

  • Official transcripts can always be requested by the student via Parchment, our transcript services provider.
  • Students may initiate an official transcript request via AccessPlus>Grades&Transcripts>Order Offcl Trnscript through August 2024.
  • Unofficial Transcripts will continue to be available via AccessPlus>Grades&Transcripts>View Unoffcl Trnscrpt through August 2024.
  • Grade Reports will continue to be available via AccessPlus>Grades&Transcripts>View Grade Report through August 2024.

• Profile Picture

  • Students are currently unable to choose their own photo for use in Workday. Students who wish to change their photo will need to visit the ID Card Office and pay the $25 replacement card fee to do so. Please visit the ID Card Office website for additional details.

• Apply for Program Completion (Apply for Graduation)

  • Spring and Summer 2024: Students will apply for graduation in AccessPlus
  • Fall 2024: Students will apply for program completion in Workday

Faculty and Staff

• Academic Requirement Overrides / Degree Audit Adjustments

  • The DAAF should only be used for spring and summer 2024 graduates. Students who are continuing fall 2024 and beyond should have all academic requirement overrides (exceptions) submitted in Workday. Instructions can be found here: https://iastate.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0022866 

• Academic Requirement Effective Date Overrides (Catalog Year Changes)

  • Catalog changes for undergraduate and professional students should continue to be made in ADIN using the DR/US menu. These entries from ADIN will be replicated by the Office of the Registrar team in Workday through summer 2024.

• Expected Completion Date Changes (Graduation Term Changes)

  • Graduation term changes for undergraduate and professional students should continue to be made in ADIN using the DR/US menu. These entries from ADIN will be replicated by the Office of the Registrar team in Workday through summer 2024

• APR Course Substitutions vs Pre-requisite Requirments/Overrides

  • Course overrides done in the APR do not impact pre-requisite requirements
    • If a course that satisfies a prerequisite requirement is overridden in the APR with a course that does not satisfy the pre-requisite requirement, the student will still need to either meet the pre-requisite requirement with courses taken or in-progress, or Request Course Section Prerequisite Override (token).

• Reassign Registrations

  • Concurrent or Graduate Students may request to move a course from one record to another record- requires approval.
    • Reassigning registrations can be done at anytime.
    • Students should use multiple Saved Schedules to ensure courses are registered to the correct academic record at registration.

• Internal Articulation

  • Concurrent or Graduate Students may request a course to articulate to two academic records- requires approval.
    • Internal articulations can only be processed after grades are posted.

• Summer 2024 Courses for Pre-requisite Requirements

  • Most summer registrations will not be available in Workday during the registration period to satisfy pre-requisite requirements automatically.
  • Summer 2024 course registrations will be updated in Workday at specific points in time as part of catch-up conversion.
  • Students should: Request Course Section Pre-requisite Override and provide documenation of registration to their advisor.
  • Advisors, Departments, Colleges can review summer 2024 registrations in legacy system to verify for approval.
  • With documentation or verification of satisfying the pre-requisite requirement, colleges can manually register the student in the course or assign a pre-requisite override.

• Program of Study Changes (Major/Curriculum Changes)

  • Program of Study (Major/Curriculum) Changes will continue to be done via legacy processes through the end of summer 2024.
    • These will be dual-entered into Workday by the Academic Records team.

• Grade Processing- Interim (Midterm) and Final grade processing

  • Interim (Midterm) and Final Grade processing for spring and summer 2024 will continue in Canvas and AccessPlus.
    • Please refer to the Grade Processing website for current information.

• Grade Changes

  • Continue to use the Grade Report to the Registrar form in AccessPlus>Faculty/Advisor>Registrar Forms through summer 2024.

• Class Lists

  • Class lists continue to be in AccessPlus for spring and summer 2024 classes.
  • Class lists for fall 2024 will be in Workday.

• Transcripts and Grade Reports

  • Transcripts and Grade Reports will continue to be out of the legacy system through August 2024.